Billing T&C

These Billing Terms and Conditions (“Terms”) govern the billing procedures and payment terms for services provided by Mercrest Group Inc., a Delaware corporation, and its digital brand, Webnomate (collectively referred to as “the Company”), to its clients. By engaging with the Company’s services, the client acknowledges and agrees to adhere to these Terms.

1. Billing Structure & Services

To maintain a seamless partnership, the Company utilizes a tiered billing schedule designed for transparency and predictable expense management:

• Subscription-Based Services: For recurring services (e.g., Social Media Management, Hosting, or Maintenance), billing is processed automatically at the beginning of each cycle (monthly or annually) as per the predefined terms of the service agreement.

• Project-Based & Custom Development: For one-off projects, custom websites, software, and mobile applications (iOS/Android), the Company operates on a Milestone-Based Billing schedule. This typically includes a commencement deposit, followed by progress payments tied to specific deliverables (e.g., UI/UX approval, Beta delivery), and a final balance payment due prior to launch or handover.

2. Payment Due Dates

Payment terms are determined by the total value of the invoice issued. All payments are due from the date of issuance as follows:

• Invoices up to $5,000.00: Due and payable within 7 days.

• Invoices between $5,001.00 and $8,000.00: Due and payable within 14 days.

• Invoices above $8,000.00: Due and payable within 30 days.

3. Payment Methods

Clients may make payments via bank transfer (ACH/Wire), credit card, or other electronic payment methods approved by the Company. All payments must be made payable to Mercrest Group Inc. All payment details and secure links will be provided on the face of the invoice.

4. Late Payments

Payments not received by the due date may be subject to a late fee of 1.5% per month (18% per annum) or the maximum rate allowed by law, whichever is lower. The Company reserves the right to suspend active services, pause development environments, or withhold deployment of applications/websites for non-payment.

5. Intellectual Property & Delivery

Ownership of custom code, website files, application assets, and creative content is transferred to the Client only upon full and final payment of all outstanding invoices related to the project. All services and software are delivered electronically; the Company does not provide physical media (CDs, USBs, etc.) for any deliverables.

6. Disputed Charges

Any disputed charges must be brought to the Company’s attention in writing within 14 days from the invoice date. Failure to do so will be deemed as acceptance of the charges.

7. Taxes

Mercrest Group Inc. is a Delaware-registered entity. All pricing and fees are exclusive of applicable taxes, levies, or duties. As services are delivered electronically, they may be exempt from sales tax in various jurisdictions; however, the client is solely responsible for any state, local, or international taxes that may apply based on their specific location.

8. Refund Policy

The Company is dedicated to excellence and client satisfaction:

• Consultancy/SMM: Requests for refunds are evaluated based on the nature of the service. Approved refunds are processed within 7 to 14 days.

• Custom Development: Once a milestone (e.g., Design, Beta, or Final Build) has been reviewed and signed off by the client, or a Satisfaction Consent has been issued, the funds for that milestone or Final Build/ Delivery are non-refundable.

• Third-Party Fees: Costs for third-party assets (plugins, hosting, App Store fees) are strictly non-refundable.

9. Service Suspension & Termination

The Company reserves the right to suspend or terminate services for non-payment, violation of the Service Agreement, or failure to provide necessary project materials resulting in indefinite project delays.

10. Governing Law and Jurisdiction

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in the State of Delaware.

11. Changes to Terms

The Company reserves the right to modify these Terms at any time. Clients will be notified of any significant changes in advance.

12. Queries and Concerns

For questions or concerns regarding billing, please contact us at [email protected].